Pocket Tools

Support

The quickest way to reach us is Settings › Send Feedback inside the vault: it's private, needs no email, and our reply shows up right there. You can also email support@axis24global.com.

Getting started

  1. Open the app and choose a 4 or 6-digit passcode.
  2. Save your recovery key (Settings › Backup). It's the only way back in if you forget the passcode.
  3. Tap + to add photos, videos or files. After adding, the app offers to delete the originals from Photos.
  4. Optional: turn on Hidden Mode (Settings › Disguise) and pick a secret entrance code.

Questions

How do I get into the vault in Hidden Mode?

The app opens to the tools. Type your secret entrance code into the Calculator and tap =. (With Pro you can choose the Unit Converter or Tip calculator instead.) Then unlock with Face ID or your passcode. Settings › Disguise shows your exact steps.

I forgot my passcode.

Use your recovery key on the lock screen. Without it, nobody, including us, can open the vault: the key only ever existed on your phone. That's what keeps it private.

How do backups work?

Settings › Backup › Back Up Now makes one encrypted file in a "Pocket Tools" folder you choose, for example in iCloud Drive. The newest three are kept. To restore on a new phone, install the app, choose Restore from Backup, pick the file and enter your recovery key.

Does deleting the app delete my vault?

Yes. The vault lives inside the app on your phone, so deleting the app erases it. Make a backup first if you plan to.

The app asks about AirPlay, or my TV appears.

That prompt comes from iOS, not the app. You can turn off automatic AirPlay in iPhone Settings › General › AirPlay & Continuity › Automatically AirPlay › Never.

What happens if my Pro ends?

You get a 14-day warning (30 days if a payment failed). After that, items past the first 25 are kept safe but blurred until you renew; you can choose which 25 stay open, or move locked photos and videos out to your Photos library. Nothing is ever deleted, and backups always include everything.

How do I restore my Pro purchase on a new phone?

In the vault, open Settings › Pocket Tools Pro › Restore Purchases, signed in with the same Apple ID.

How do I cancel Pro yearly?

iPhone Settings › your name › Subscriptions › Pocket Tools. It stays on until the end of the paid year.

What do you collect?

Anonymous counts of which features are used and your country, plus any feedback you send. Never anything from inside the vault. The privacy policy has the details.